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SLA

How we achieve our SLA

At Data Storage, our Service Level Agreement (SLA) is the foundation of our solution offerings, and a guarantee for our clients.
In fact, we meet and often exceed our SLA. Below are the details on how we achieve our SLA.

The SLA has well defined terms with guaranteed availability

Defined

  • Guaranteed Availability
  • Guaranteed Performance
  • Guaranteed Capacity
  • Guaranteed Support

We utilize extremely reliable enterprise hardware and software features

Enterprise

  • Enterprise Class Infrastructure
  • Enterprise IBM Power Systems
  • Enterprise Storage

All equipment is housed in tier 3 data centers

Tier 3

  • N+1 Redundancy or Higher
  • Strict Physical Security

We include 24/7 monitoring with 24/7 NOC and SOC

24/7

  • 24X7 Monitoring
  • 24X7 Support NOC
  • 24X7 Security SOC
  • 24X7 System Operators
  • 24X7 On-Call Solution Specialists

Our systems are fully redundant

Redundant

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Our experienced, expert staff are always available

Experts

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Do You Need More Information?

Contact Us
  • 631.608.1200
  • Request A Quote
  • Support:
  • 877.525.4477

Solutions

  • ezHost
  • ezVault
  • ezAvailability
  • ezRecovery
  • Systems Management

Support Services

  • Support Services

Partner

  • Partner Program
  • Become a Partner

Resources

  • Blog
  • White Papers
  • Glossary

About Us

  • Company Overview
  • Data Centers
  • Management Team
  • Careers
  • Investor Relations
  • Contact
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