SLA
How we achieve our SLA
At Data Storage, our Service Level Agreement (SLA) is the foundation of our solution offerings, and a guarantee for our clients.
In fact, we meet and often exceed our SLA. Below are the details on how we achieve our SLA.
The SLA has well defined terms with guaranteed availability
Defined
- Guaranteed Availability
- Guaranteed Performance
- Guaranteed Capacity
- Guaranteed Support
We utilize extremely reliable enterprise hardware and software features
Enterprise
- Enterprise Class Infrastructure
- Enterprise IBM Power Systems
- Enterprise Storage
All equipment is housed in tier 3 data centers
Tier 3
- N+1 Redundancy or Higher
- Strict Physical Security
We include 24/7 monitoring with 24/7 NOC and SOC
24/7
- 24X7 Monitoring
- 24X7 Support NOC
- 24X7 Security SOC
- 24X7 System Operators
- 24X7 On-Call Solution Specialists
Our systems are fully redundant
Redundant
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Our experienced, expert staff are always available
Experts
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